BUYERS GUIDE

 

1. Set up your account on the Squeaky Clean Toys marketplace

 

1. Either you can click on SIGN UP at the top of the page, or you can click on an item for sale & when you hit the BUY button it will ask you to set up an account before you carry on.

2. Enter your email, your name (only your first name will show on the public part of the website), and a password. Then hit the CREATE ACCOUNT button.

3. An email will be sent to your email address – just open the email and hit the VERIFY button.

You are now set up on the website.

2. How to buy items

 

If you already hit BUY on an item, the website should drop you right inside the buying section for that item. (If you just selected the SIGN UP at the top of the page, you will be dropped into all the listings & you can choose what to buy)

Please do NOT try to arrange payment with the buyer outside of the website

Why ?

If you do this, you set yourself up for scammers and time-wasters. It’s well known (and also our personal experience), that once you do this, it all goes a bit wonky ! Sellers know you won’t have any come back when you give your money outside the system, and buyers know they can take advantage and try to re-negotiate ( or even give fraudulent cash ) and you have no-one to come back to.

By staying in the secure payment system you have any protections they offer. You will lose all the security & safeguarding features that our approved payment providers offer when you desert  them… and us !

As administrators, we do see ALL messages entered into the Squeaky Clean Toys website so we know when people are deciding to take the wonky route ! If you stay within the system however, we will have a record of the buyer  / seller message exchange, in case of any disputes between you. 

Buying the item using Stripe (credit & debit cards)

 

1. Messages : Once you have clicked on BUY, you can add an optional message to the seller.

2. Accept terms : Tick the box to agree top the agreement terms. Click on the word VIEW to read them all.

3: Card details : Enter your credit card / debit card number, the expiry date, the 3 figure CVC code, and your postcode and then hit the CONFIRM PAYMENT button. (If you are using a foreign credit card e.g. a Spanish debit card in Euros to buy a UK item, your bank will automatically convert the UK price into euros and then charge your card in Euros)

4. Acceptance by seller : The seller then has to accept the transaction and the payment then goes through. (you can also send a message to the seller if you want to).

5. Money transfer : Once the buyer has accepted the transaction, the money is taken from your account and put on hold until the transaction is completed i.e. you have received or collected the product.

6. Completion : When you receive the product, write any comments you need to, and then mark it as COMPLETED. The seller will now receive their cash. Hover over your PROFILE PICTUE, select MY LISTINGS, go into TRANSACTIONS and find the item that you just received. Click on the STATUS and change it to COMPLETED. You can also review the seller at this point.

Buying the item using Paypal (Paypal account & credit cards & debit cards)

 

1. Messages : Once you clicked BUY, you can add an optional message to the seller.

2. Accept terms : Tick the box to agree top the agreement terms. Click on the word VIEW to read them all.

3. Paypal button : Go down to the bottom of the page and you will find a big yellow button to take you through to Paypal.

4. Login : Login to Paypal

5. Payment method : if you have bank accounts, credit card accounts, etc  attached to your Paypal account, you can pick which account you want the payment to come out of. Once you selected the correct account, hit the big PAY NOW button.

6. Paypal authorisation : If the payment is accepted, Paypal will let you know it is authorised. You can send a message to the seller if you want to (they will receive confirmation automatically from the system anyway, but you can add any other details you feel are relevant)

7. Wait for seller´s authorisation : The seller how has up to 3 days to accept your bid and the system will let you know as soon as it is accepted.

8. Mark as complete : Once you have received the goods, mark the transaction as complete. The seller will now receive their cash. Hover over your PROFILE PICTUE, select MY LISTINGS, go into TRANSACTIONS and find the item that you just received. Click on the STATUS and change it to COMPLETED. You can also review the seller at this point.

 

 

3. Feedback & reviews

 

Once the transaction is completed, you will be asked if you want to review the seller. Just as on eBay, this feedback is really useful for all the other users of the marketplace so we do encourage you to fill in the feedback – it only takes 1 minute. It will ask you for a comment on how the transaction went, and then ask you to rate the seller as either Positive or Negative… thats it ! (The seller will also be asked to rate you, if they want to,  and so you can build up a great buyers rating  on the marketplace)