HOW IT WORKS
HOW IT WORKS
Please re-read this every now and again, especially before acting on the marketplace. This is a living document and as the marketplace grows, it will be updated. Thank-you.
1. BUYERS GUIDE
Set up your account on the U.S. or European marketplaces
It´s free !
There is no joining fee, and you pay no commission when you buy at item, just the price shown on the listing.
2. Email : Enter your email, your name (only your first name will show on the public part of the website), and a password. Then hit the CREATE ACCOUNT button
3. Verify : An email will be sent to your email address – just open the email and hit the VERIFY button
You are now set up on the website.
Now you can search the listings for your new favorite toy, ask any questions in the public comments, or click the big “ BUY ” button.
Clicking the magnifier icon by the search box will clear your search. If you have entered text in the search box at the top, you need to clear the search afterward by deleting the text in the search field and then clicking search again when the search box is empty!
If you want to see what else a particular seller is selling, just click on their profile on a listing and it will show you all their items for sale. If you follow them, you can also be notified by the system when they list another item.
Sex toy bloggers that are selling items they have reviewed, are listed at the bottom of the listing search fields. Click on that to see what they’re selling at the moment.
Before you buy items
Before you purchase an item, make sure you are complying with the local laws in the location where the item is being delivered.
If the seller has been reviewed from a previous sale, you can click on the seller’s profile icon on the listing to see more detail, and also see what else they are selling.
When you hit the BUY button
Remember, when you actually hit the BUY button, you are agreeing to pay the price on the listing. You can’ t do any negotiating after that point.
***Don’t hit the buy button if the price isn’t what you want to pay ***
Do your bidding on the listing comments and wait till the seller changes the price before you hit the button. See more detail on the buy and sell process in section 3.
Here’s what happens within the transaction window, depending on whether you are using PayPal or Stripe. The U.S. marketplace supports both Stripe and Paypal. The European marketplace supports Stripe only.
Buying the item using Stripe (credit cards & debit cards)
(U.S. and European marketplaces)
1. Messages : Once you have clicked on BUY, you can add an optional message to the seller. (Remember, entering any personal details or chat can get your account banned – just stick strictly to the transaction detail. Check out the community rules and guidelines below.)
2. Accept terms : Tick the box to agree to the agreement terms. Click on the word VIEW to read them all.
3. Card details : Enter your credit card / debit card number, the expiry date, the 3 figure CVC code, and your postcode and then hit the CONFIRM PAYMENT button. (If you are using a foreign credit card e.g. a Spanish debit card in Euros to buy a UK item, your bank will automatically convert the UK price into euros and then charge your card in Euros)
4. Acceptance by seller : The seller then has to accept the transaction and the payment then goes through. (you can also send a message to the seller if you want to).
5. Money transfer : Once the buyer has accepted the transaction, the money is taken from your account and put on hold until the transaction is completed i.e. you have received or collected the product.
6. Completion : When you receive the product, write any comments you need to, and then mark it as COMPLETED. The cash will now be sent on to the seller. Hover over your PROFILE PICTURE, select MY LISTINGS, go into TRANSACTIONS and find the item that you just received. Click on the STATUS and change it to COMPLETED. You can also review the seller at this point.
Buying the item using Paypal (Paypal account, & credit cards & debit cards)
(U.S. marketplace only)
1. Messages : Once you clicked BUY, you can add an optional message to the seller.
2. Accept terms : Tick the box to agree to the agreement terms. Click on the word VIEW to read them all.
3. Paypal button : Go down to the bottom of the page and you will find a big yellow button to take you through to Paypal.
4. Login : Login to Paypal
5. Payment method : if you have bank accounts, credit card accounts, etc attached to your Paypal account, you can pick which account you want the payment to come out of. Once you selected the correct account, hit the big PAY NOW button.
6. Paypal authorization : If the payment is accepted, Paypal will let you know it is authorized. You can send a message to the seller if you want to (they will receive a confirmation automatically from the system anyway, but you can add any other details you feel are relevant.) (Remember, entering any personal details or chat can get your account banned – just stick strictly to the transaction detail. Check out the community rules and guidelines below.)
7. Wait for seller´s authorization : The seller how has up to 3 days to accept your bid and the system will let you know as soon as it is accepted.
8. Mark as complete : Once you have received the goods, and everything is ok, then mark the transaction as complete. To do this, just hover over your PROFILE PICTURE, select MY LISTINGS, go into TRANSACTIONS and find the item that you just received. Click on the STATUS and change it to COMPLETED. You can also review the seller at this point.
Once you have received the items
If everything is okay, don’t forget to let us know, by going into your inbox – enter the transaction for that listing – and mark it as completed. Now Stripe can move the money on to the sellers account.
Also – really important – even though your seller has to clean and even sterilize the item if it is insertable, we strongly recommend you do the same thing when you receive it. See our cleaning guide.
Did you know that you should be cleaning any new toy you buy from anywhere else too?
Shop simply | Search easily | Buy securely | Delivered discreetly
2. SELLERS GUIDE
Set up your account on the U.S. and European marketplaces
4. Set up to receive payments
You can connect your Paypal account (U.S. marketplace only), or you can connect your bank account, via Stripe (U.S. and European marketplaces), to receive your money – or you can set up both, in order to reach the maximum number of buyers. (Paypal allows people to pay by Paypal, of course, and by debit & credit card. Stripe allows people to pay by credit card or debit card)
You can either click on the warning that said you are NOT SET UP TO RECEIVE MONEY YET, or you can click on PROFILE NAME under your profile picture, and click on EDIT PROFILE, and select PAYMENTS from the menu on the left-hand side.
(Note: your item won´t be approved for listing if the payment details are not added.)
Commission is 20% for Paypal (U.S. marketplace only), and 23% for Stripe (but we will pay the 3% Stripe fees on your behalf).
How to set up Paypal (U.S. only)
1. Click on ADD PAYPAL ACCOUNT. You will be given a link to log in to your Paypal account.
2. Firstly, it will ask you to grant permission to link your account to the Marketplace – this is so that you can receive your money from the buyer.
3. Secondly, it will then ask you to grant permission to pay the 20% transaction fee to us, the Marketplace. This is the 20% fee that we charge when the sale happens. You need to say which part of your Paypal account you want this fee to come out of. Many people have attached a bank account or a credit card to their Paypal account and you can pay the fee from one of these (or from your Paypal balance itself). Just highlight the account you want the fee to come from & hit ACCEPT on the big button at the bottom. Any fees that Paypal charges will be deducted automatically from your sale proceeds, just like they do on any Paypal transaction.
4. Depending on the money laundering rules of your country, you may be asked to send a copy of a passport or driving license, or another document. We do not see any of these documents – they are purely for the payment processing provider – Stripe or Paypal.
Your account should now be ready to accept the receipt from the buyer.
How to set up your bank account using Stripe
1. Click on ADD BANK DETAILS
2. Enter your name, date of birth, Country, Address, and your bank account details (it may ask for your IBAN, or your sort code & account number depending on your country)
3. Hit SAVE and you will get a message saying whether the account is approved instantly or whether any extra documentation is needed. Depending on the money laundering rules of your country, you may be asked to send a copy of a passport or driving license, or another document. We do not see any of these documents – they are purely for the payment processing provider – Stripe.
Once approved, you are ready to wait for your first sale to happen.
HOW TO CREATE A LISTING
a quick summary
1. To create a listing for your item, click +LIST AN ITEM button. You will find this to the right of your profile sign when logged in (a circle with your profile image in it or your initials). On a desktop, it should be at the top right of the screen, and on a mobile, you will find it when you open the menu ( 3 line hamburger ) on the left side.
3. Add photos including at least one of your own, details, price, and shipping.
4. Add your payment details so the buyers can pay you – use Paypal (U.S. only) or Stripe (or both for maximum coverage). If you don´t add your payment details, the listing is not forwarded to our approvals team, so It won´t go live on the marketplace.
5. Submit it for approval.
Create an item for sale
Please note that listing approval is not automatic. You have to be selling your own private, one-off item, this site is not for sex toy resellers that buy toys in bulk to sell on.
Make sure your item follows the body-safe policy, add your own photo for your own personal item, and don´t forget your payment details.
Category : After you use the big button that says +LIST AN ITEM. Choose the best MAIN CATEGORY followed by SUB-CATEGORY. Then start to complete all the fields for your listing
Title : The title appears on your photo in the main listing grid so pick something short and relevant.
Price : Enter the selling price (you can click on the small print to see the way that the fees are charged which depends on whether you receive the cash in your Paypal account or directly in your bank account.
Our commission for sellers is just 20%. The additional fees for selling through Paypal or Stripe are around 3% to 5% on top of our commission.
Selling through Stripe (U.S. and European marketplaces) : We charge sellers using Stripe 23% for selling and we pay your Stripe fees for you. You can receive payment from credit card and debit cards and the cash comes straight into your bank account.
Selling through Paypal (U.S. only) : We charge sellers using Paypal 20% and you pay the usual Paypal fees yourself. Buyers will be able to pay using their credit cards, debit cards, or their Paypal accounts & the money comes into your Paypal account. You will need to upgrade your Paypal account to a business account so people can pay you – it´s fast & easy
Defects / Marks / etc: Make sure you describe any marks, defects, parts missing, etc – if the buyer has been misled then they can cancel the transaction & return the goods & get a refund. This marketplace only works if there is honest, accurate, and ethical communication by both the buyers and the sellers.
Brand / Model / Material : Check if your item’s brand is on our listed brands and tick the correct one. For materials, you can tick as many materials as you need to for the item. For the model name or number, please give that in the top title or description of the item.
For other brands, custom-made, or artisan items, please use the additional information field to give the approvals team as much information as you can.
Please also give a link to the item sold as new on a reputable store. If you give no information, the item will either be rejected or a more lengthy approvals process will begin.
Photos: The main photo, title, and price are the only items that a buyer can see for your listing until they click on it to see more information. So make sure the main image is clear and appealing. The ideal image ratio is 3:2 ( e.g. 660 x 440pixels) – see more information in the FAQs. You can post several more images to give as much detail as possible to the buyers. Please use images of your actual item & not images from the web – people want to see the condition of the exact item they are buying.
Shipping: Pick-up is not allowed, and you should choose a type of shipping that you can track. Please make sure all items are squeaky clean before sending and remember that when you tick the shipping box you are promising also to sanitize any insertable items to the full level of sterilization. ( See our cleaning guide.)
Payments: After you post the listing, it should go up on the site but if you will get a warning saying that you are “not set up to receive money yet”. You will need to go into your profile again and add your payment details.
Include at least one photo (taken by you) of your own item. It won´t get approved without it !
You can add a stock photo of the original product sold as new. (We know that people are drawn to professional photos of products as it is easier to understand the product. But these have to be in addition to, not instead of your own photos.)
How to take good photos to help sell your item
Important : this is a buying and selling site, so please keep your photos respectful & only show the items that are for sale – not photos of you using them ! Everyone likes things that look good. So let’s try to get your product looking its best. People will naturally be drawn towards photos of products that look clear, bright and simple – so we will give you tips on how to do the best with what you’ve got.
Camera: Any phone or digital camera will do. Set your crop to square.
Surface: Clear the area you are going to shoot. Most photos look best with a light colored background and a clean, clear, non-reflective surface is best. Some people use the carpet but we feel that items look better on a simple clean table, sheet, or work surface. Carpet hair can also get onto the item so it really isn´t really sanitary to do that. If your photos make your item look unclean they will not be approved for public listing.
You need to take photos from different angles, so remove things from the floor around your product.
Light : We prefer natural light, so if you can take the photo during the day it will give a better idea of the real colour and will look nicer. Open your curtains to create a bright environment.
Crop : Your first image (main product shot) should be square so that it appears nice and big on our platform. Choose this setting on your phone before taking a photo. If you are using an image that you have already shot, or a product shot from the internet, please crop it to a square before uploading.
Centralise : Your product should be in the centre of the photo.
Angles : We like to take photos from a variety of different angles so that you can see the product in its entirety. Rotate the product – always keeping the background the same. This will ensure you have consistency and that the focus is on the product and not on the surroundings.
Damage : Take close-up photos of any damage. You want to be sure that the buyer knows about them to avoid any misunderstanding.
Select and upload
Choose : Choose the photos that portray your product as it truly is. The first image should be one that shows the product as a whole. Then you can have photos of the sides, back and finally of the details.
The approvals team also check your price, like a buyer would, to make sure it is fair. Second-hand prices, even for unused items, should be at a significant discount to the price of a new one. Try to think like a buyer! Generally, the ones selling better are at least 30 to 40% off the cheapest retail new price.
So you should make sure your price is tempting right from the start – when you are at the top of the listings board and buyers get to see your item more easily. After that you will move further down the list and out of sight so don´t waste the opportunity at the top !
How to price your item (and help it to sell quickly)
Pricing is such a tricky subject. On the one hand you want to earn a bit of cash for your item, on the other hand you want to sell it quickly and effortlessly. So what is the best way to price an item so that it is attractive to other people?
We have put together a few tips to guide you. Please note there is no rule, these are just guidelines and we don’t ensure success. Good photos are a must in order to attract buyers.
Current retail price
Have a look online and see how much your item is selling for now new. It could have changed price, so better to check instead of using the price you paid for as a starting point. People will do their research before they purchase second hand.
Second hand price
If you search for your item second-hand online, do you find anything? How much is it selling for? Use this as a very strong indicator of how you should price your item.
Analyse the condition of your item. Is it new? Barely used? Used moderately? Completely worn out? This information can help you choose the right price to sell your item. The photos should help reinforce your choice of price.
Once your payment details are complete, your listing can then be reviewed by the team. They will look at it as a buyer would so keep it squeaky clean, simple, and secure.
3. Tips to get your listing approved faster
Brand & Material
We are currently only accepting the brands on our “listed brands” checklist. You always need to state the brand and the material. We generally do not accept Unbranded items.
If the item is hand-made/custom-made tick OTHER and explain it in the additional information field.
If you have a high-end niche brand that is not already on our list, tick OTHER and provide the brand and material detail in additional information, and we will take a look at it immediately for you. (Don´t just tick an incorrect brand as this will delay the research of your item by the approvals team.)
Make sure you know the material of your item. If there is any doubt that it isn’t in line with our body-safe policy, you will be asked for some more verification. Please don´t tick silicone if it isn´t, this will just delay the verification of your item. If you have a web link that shows your item on a current reputable retail website then put it in the listing description. The approvals team will then be able to research your item faster – the link may or may not stay in after approval.
Keep it simple and secure.
The system is set up for secure payments so there is no need for statements like “no returns allowed”.
Reasons why items don’t get listed.
Broken toys or obvious rip-off prices won´t get listed.
Any new and unused toys should come with the original box.
The marketplace is mainly for quality second-hand items, sold by private sellers ( not for commercial vendors or home party hosts selling new items, which is why the system normally allows only 3 listings per user.) The aim of the marketplace is not to list typical Amazon / eBay / AliExpress shipped items ( e.g. Paloqueth ) or new items sold in plastic bags.
Sell your toy on the live marketplaces now
3. HOW A SALE WORKS
Who does what
Ground rules for everyone
This is simply a marketplace to buy and sell securely, messaging is not possible outside of the listings. Personal contact details, pornographic images, or sexual chat is not allowed – not anywhere, and not at any point. Messages on the listings are for questions or bidding. Keep the chat positive and respectful.
In your profile settings, make sure you have notifications turned on so that the system informs you when there is any activity on a listing you are buying or selling.
How bidding works
If the seller has ticked the box saying that they will accept offers, then the buyer can make their offer on the public comments. If the seller accepts the offer they will then edit the listing to show the new price so that you can hit the BUY button.
(Note: The public comments is where haggling works best because if you hit the BUY button before negotiating a new price, then you have committed to the listed item price, and then have to depend on the seller to reject your offer, and re-edit the listing so that you can hit the BUY button again for the correct price !)
How to buy several items from one seller – creating a package
The buyer negotiates a price for this listing and others by the same seller. This is all done in the public comments. The seller just needs to close all the other item listings in the deal, except the one with the deal comments in it. Then the sellers a) edits that listing to include a photo of all the items in the new deal, b) adds a quick note in the description to say they are all included in the deal, c) edits the new agreed price and shipping and re-posts the listing as a set of items. The buyer then hits BUY and the seller accepts this purchase offer from the buyer they have been dealing with.
The 5 steps of a transaction
Step 1: BUYER hits the BUY button
When you hit the buy button you will be asked to put your payment details in. By doing this you are accepting the listing and shipping price on the listing.
Step 2: Seller accepts or rejects the purchase request.
After the buyer requests to purchase, the seller has 3 days to choose to “Accept” or “Reject” it. If you do nothing, then the system will cancel the transaction after 3 days.
Step 3: Packaging and Shipping
When you are ready to send the item, package it up carefully so that the item doesn’t get damaged, and make sure it is also protected from the elements. Make sure it is discreetly packaged (right down to the content detail if you have to list it).
You can use any courier or the domestic postal service, and send it to the Buyer address given on the transaction page. Make sure it is tracked and ideally insured and signed for. Use the transaction messaging to provide the tracking number to the buyer.
Communication is key. Buyer and seller should keep in touch with each other through the transaction messaging.
During a transaction, any messages from the buyer/seller are in your inbox (hover over the little circle containing your profile picture / initials at the top of the page & click on INBOX. If there are several messages from the buyer/seller, they will all be within the same item in your inbox – click on it to open it up, and at the bottom are all the individual messages from that buyer.
Buyer: Once you receive the item, check that it is what you expected (contents, condition, etc) and mark it as Completed in the system. This releases the money to the seller. Note: Sale will be automatically marked as “Complete” within 18 days if no action is taken.
At any time BEFORE the transaction is completed, the buyer can dispute the transaction.
Within the marketplace, buyers can mark a paid transaction as disputed before it is marked as “completed”. This clearly communicates to us that you are not happy and we get involved. We listen to both parties, and we can then decide whether to agree to the dispute and refund the buyer, or to continue the transaction as normal. Once resolved, the buyer and seller can then review each other. This works differently with PayPal and Stripe, so please read the Payments & Protection section to understand more.
Step 5 : Review
Once the transaction is finished, it is review time. You both get the chance to rate each other. Please do this because it helps the whole community to know the best buyers and sellers, or any helpful hints on working with them.
It only takes a minute to do. The system will ask you for a comment on how the transaction went, and then ask you to rate the buyer as either Positive or Negative… that’s it ! It will be so helpful to everyone to know a bit more about how it went.
Sell your toy on the live marketplaces now
4. FEES, PAYMENTS AND PROTECTION
First of all, enjoy peace of mind knowing that secure payments are provided through the marketplace, and you are protected most when all communication between the buyer and seller is done through the marketplace alone. Communication outside the marketplace is not allowed because if there is any indication that there is communication outside the system then we cannot provide the usual protection.
The Squeaky Clean Toys marketplace is specifically designed to protect everyone by having built-in the two most popular, secure payment systems – PayPal (U.S. marketplace only) and Stripe.
Buyers in U.S. : If you see the following icons, you’ll know the seller can accept payment by PayPal account, or by credit card or debit card attached to a PayPal account.
Buyers : If you see the following icons, you’ll know the seller can accept payment by debit or credit cards via the secure STRIPE system.
The two systems work slightly differently in how they take, and protect your payment.
Please also perform your own due diligence, and remember, you may also have added insurance connected with your own credit or debit card.
Buyers : You pay no commission, just the price shown on the listing
Sellers : Commission is 20% for Paypal transactions, and 23% for Stripe transactions (but we will pay the 3% Stripe fees on your behalf).
Fee calculation example
STRIPE – if you sold an item for $10 through Stripe, the fees are 23% (20% for us and the extra 3% is what we will use to pay to Stripe on your behalf for their fees). So you will receive $10 less $2.30 (23%) = $7.70. This payment is taken from the buyer immediately and is then put on hold until the buyer has received their goods and has marked the transaction as complete. Once it is complete, the payment is released and it will be in your account, typically in 7-10 business days.
PAYPAL – if you sold an item for $10 through Paypal, you would receive $10 less your normal Paypal fees. You will then have the 20% transaction fee (20% x $10 = $2) sent out automatically to us from your account.
In the U.S., when your “buy” request is accepted, the money is sent from the buyer’s PayPal account directly to the seller’s PayPal account (less PayPal´s transfer fees for the seller of about 3% ). Then, PayPal deducts the Squeaky Clean Toys sales commission (20%) from the seller’s account and transfers that to Squeaky Clean Toys (less PayPal´s transfer fees for the marketplace of about 3% ).
When your “buy” request is accepted by the seller, the money is sent from the buyer’s account into a STRIPE pending account ( a bit like when your credit card has $$ blocked when you rent a car and leave a deposit – some people think of it like an escrow account ). The money is not actually transferred to the seller until the transaction is marked as “completed”. So if there is any dispute about the transaction the funds are held until it is resolved. The buyer then usually marks the transaction as completed to signal that the item has been received ok. Once the transaction is marked as completed, it can no longer be disputed and the money is transferred to the seller, less the 23% commission due to Squeaky Clean Toys. (This extra 3% is used by Squeaky Clean Toys to pay toward the transaction fees that Stripe charges for the transaction.)
We strongly advise you to follow the seller protection requirements – they are required in order to resolve any dispute.
In order to protect yourself as a seller, it´s important to keep a track of every detail.
This is why you need to provide :
Clear and honest detail of the item in your listing
Message at every stage and keep all communication on the marketplace
Send the purchased item to the address given on the payment page
Provide the buyer with the tracking information once available
Mark the item as complete for the seller.
Buyer protection (U.S. only)
You must use “goods & services”, not “family & friends” .
If there’s a problem with a transaction, or if the item goes astray in the post you don´t have to pay for it. PayPal will protect your payment. Learn more about PayPal buyer protection here.
Seller protection (U.S. only)
Your protection on PayPal is decided by PayPal itself. PayPal also has a program to help sellers avoid claims and chargebacks, read more about it here.
If there is a problem during your transaction, Squeaky Clean Toys will help to find a solution to the dispute. We can act impartially, and help to resolve the issue without the need for a lengthy dispute process.
If a refund is required during your buy/sell transaction, we can put in a transaction to cancel the trade in our system & our system instructs STRIPE to refund the money into the buyer’s account. This can only happen before the transaction is marked as “completed”. On top of that, you also have any bank or credit card company protection that applies.
Your protection starts when you accept a buyer’s offer because the money they pay has moved into a pending STRIPE account that Squeaky Clean Toys can manage. We can act impartially, and help to resolve the issue. In addition, (if it ever comes down to it!) you also have the protection of your bank or credit card company to resolve any further disputes. Businesses can also apply for STRIPE chargeback protection which helps protect from fraud.
4. Disputed transactions
Within the marketplace, buyers can mark a paid transaction as disputed before it is marked as “completed”. This clearly communicates to us that you are not happy and we get involved. We listen to both parties, and can decide whether to agree to the dispute and refund, or continue the transaction as normal. Once resolved, the buyer and seller can then review each other.
If PayPal was used, only the seller can refund the transaction to the buyer. For a full refund, the marketplace has to refund the seller with the commission fee, and the seller refunds the buyer with the purchase fee. Paypal will refund the percentage portion of their fees for both transactions, but not the fixed fees.
If something goes wrong, both the buyer and the seller still have further PayPal protection because you are using the marketplace for your transaction.
If Stripe was used, only the Squeaky Clean Toys marketplace administrators can authorise the transaction refund.
If something goes wrong, STRIPE is a fantastic system that can provide your credit card company with lots of transaction detail.
Why you should NOT try to arrange payment outside of the marketplace.
By staying in the secure payment system, you have any protections they offer. You will lose all the security & safeguarding features that our approved payment providers offer when you desert them… and us!
If you do give out personal details, you also set yourself up for scammers and time-wasters. It’s well known (and also our personal experience), that once you do this, it all goes a bit wonky! Sellers know you won’t have any come back when you give your money outside the system, and buyers know they can take advantage and try to re-negotiate ( or even give fraudulent cash ) and you have no one to come back to.
As administrators, we do see ALL messages entered into the Squeaky Clean Toys website so we know when people are deciding to take the wonky route!
As it is a community rule to not give out personal details like this, the moderator has the ability to disable your account with immediate effect.
If you stay within the system, however, we will have a record of the buyer/seller message exchange, in case of any transaction disputes. And, you will have our continued support.
Shop simply | Search easily | Buy securely | Delivered discreetly
and grab yourself a bargain !
5. COMMUNITY GUIDELINES
The marketplace is mainly for quality, body-safe, second-hand items, sold by private sellers. The aim of the marketplace is not to just list a mass of typical Amazon / Ebay fulfilled unbranded products from China, AliExpress / DHgate shipped items, white-label brands, or new items sold only in plastic bags.
Only create listings for items you own personally, so your listing should include at least one photo of your own item and not just stock photos.
This is also not a place for commercial vendors or home party hosts selling new items, which is why the system normally allows only up to 3 listings per user initially so that the approvals team can verify that they are your own personal items. Contact the squeaky clean admin if you have a special circumstance.
To make it simple, we are currently only accepting the brands that are on our current ‘listed brands’ menu.
If you have another brand, a custom-made, or artisan item please let us know by ticking ‘Other’ and then use the ´additional information´ field to give the actual brand name and provide as much detail you can on the brand and material. If it is a high-end niche band that we have not got on our listed brands yet, please highlight that, and we will take a look at it immediately.
Toy material is an important subject ! Please check our latest body-safe policy when listing an item so that you can check if it complies.
For the safety and security of our community, personal information must not be disclosed to any other users. You only need to put your delivery details and any discreet packaging requirements privately when you buy an item. We do not allow contact information on listings, messages, images etc. This includes emails, phone numbers & social media info.
Shipping costs are in addition to the item price. Personal delivery/pick-up is not allowed. We have hidden the PICKUP field for this reason, but there might be a rare time when you see it – so don´t choose it, as it will stop your listing from being approved.
We strongly advise sellers to have a tracking number/proof of delivery so that the buyer can know when it is arriving and so you have proof of mailing in case of any disputes. Make sure you put this in the transaction messaging and also in PayPal if you are using that.
Why you should NOT try to arrange payment with the buyer outside of the website
If you do this, you set yourself up for scammers and time-wasters. It’s well known (and also our personal experience), that once you do this, it all goes a bit wonky ! Sellers know you won’t have any come back when you give your money outside the system, and buyers know they can take advantage and try to re-negotiate ( or even give fraudulent cash ) and you have no-one to come back to.
By staying in the secure payment system you have any protections they offer. You will lose all the security & safeguarding features that our approved payment providers offer when you desert them… and us !
As administrators, we do see ALL messages entered into the Squeaky Clean Toys website so we know when people are deciding to take the wonky route ! If you stay within the system however, we will have a record of the buyer / seller message exchange, in case of any disputes between you.
Make sure you keep an eye out for emails from us and make sure they don´t go into your spam box. Reply as promptly as possible to any listing issues. Make sure your email works, and that you can receive notifications and emails from the marketplace system and from our customer support team. We sometimes get emails returned saying a member´s inbox has not been overfull and cannot accept our email. If we cannot contact you about your listing, we will have to close the listing so as not to disappoint the buyers.
Listings are not for general chit-chat, and messaging is turned off between user profiles so that the marketplace is kept squeaky clean and transactional only. The community forums are the place to chat, about the topics outlined there.
All site viewers and signed-up members must be over 18 years old. See terms & conditions for more information.
Please email us…….if you see anything that doesn´t follow the guidelines, or if you have any questions or feedback.
The Squeaky Blog
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